{"id":8287,"date":"2023-09-15T18:03:33","date_gmt":"2023-09-15T17:03:33","guid":{"rendered":"https:\/\/rovesim.com\/rs\/?page_id=8287"},"modified":"2024-03-27T12:49:32","modified_gmt":"2024-03-27T12:49:32","slug":"support-hub","status":"publish","type":"page","link":"https:\/\/rovesim.com\/rs\/support-hub\/","title":{"rendered":"Support Hub"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8287\" class=\"elementor elementor-8287\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8c39fce elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8c39fce\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b1952b1\" data-id=\"b1952b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03b93f0 elementor-widget elementor-widget-heading\" data-id=\"03b93f0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">eSIM Support Hub<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d28c655 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"d28c655\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-997bde8\" data-id=\"997bde8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f97a4c1 elementor-widget elementor-widget-heading\" data-id=\"f97a4c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked Questions and Trouble shooting<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6348cdd elementor-widget elementor-widget-text-editor\" data-id=\"6348cdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Being connected using eSIM is easy. Here are some answers and solutions to some of the most common questions and situations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2cdd26 elementor-widget elementor-widget-accordion\" data-id=\"f2cdd26\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2541\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2541\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">List of devices that support eSIM<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2541\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2541\"><p>Here is a list of all devices that support eSIM. <a href=\"..\/supported-devices\/\">Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2542\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2542\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to install eSIM<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2542\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2542\"><p>Here are step by step instructions on how to install eSIM on your device.\u00a0 <a href=\"..\/how-to-install-rovesim-esim\">Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2543\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2543\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to install eSIM on an Android device<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2543\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2543\"><p>Here are step by step instructions on how to install eSIM on your Android device.\u00a0 <a href=\"#esim-installation-video-popup-android\">Click here<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2544\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2544\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When to install my eSIM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2544\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2544\"><div>\neSIM can be installed as soon as the eSIM is activated. To know when to install your eSIM, check  the activation policy.\n\nMost eSIMs will only\u00a0<b>activate at the destination<\/b>\u00a0once they connect to any supported network.\n\nSome eSIMs will\u00a0<b>activate immediately on installation<\/b>, regardless of the location.\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2545\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2545\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u201cThis code is no longer valid\u201d error<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2545\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2545\"><div><p>There are several reasons for this error. Often this error is seen <b>when a used QR code<\/b>. or\u00a0<b>due to poor connection or improper scanning of QR code.<\/b>.<\/p><p>Resolution:<\/p><ul><li>Verify if the QR code is valid.<\/li><li>Move to an area that has good network connection<\/li><li>focus the camera on the full QR code and scan the QR code again<\/li><\/ul><p><img fetchpriority=\"high\" decoding=\"async\" width=\"473\" height=\"1024\" class=\"size-medium wp-image-8333 aligncenter\" src=\"https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/09\/iccid_faq.webp\" srcset=\"https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/09\/iccid_faq.webp 473w, https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/09\/iccid_faq-139x300.webp 139w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/><\/p><p><strong>Caution!<\/strong><\/p><p><strong>It is important to note that if the eSIM has been removed and you are trying to reinstall it, then it is not possible!<\/strong><\/p><p>If you encounter this error on your first time of installation then, this error is possibly due to a<strong>\u00a0poor connection, VPN enabled, or too many eSIMs installed on the device<\/strong>.<\/p><p>Please follow the steps below to install your eSIM successfully:<\/p><ol><li aria-level=\"1\">Disable any VPN<\/li><li aria-level=\"1\">Ensure that you have a good and stable internet connection<\/li><li aria-level=\"1\">Remove any eSIMs you will no longer use<\/li><li aria-level=\"1\">Check if the software is updated to the latest version<\/li><li aria-level=\"1\">Try to install an eSIM through an alternate installation method.<\/li><\/ol><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2546\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2546\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to install eSIM Manually<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2546\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2546\"><div>\nIn case of difficulty installing the eSIM by scanning the QR code, you can try to manually install the eSIM. Follow the below instructions:\n<div>\n<b>On iOS:<\/b>\n<ol>\n \t<li>Go to\u00a0<b>Settings\u00a0<\/b>on your device<\/li>\n \t<li>Go to\u00a0<b>Cellular\/Mobile or Mobile Data <\/b>(depending on the device model)<\/li>\n \t<li>Add\u00a0<b>Cellular\/Mobile Plan or &#8220;Add Data Plan&#8221;<\/b> (depending on the device model)<\/li>\n \t<li>Select<b>\u00a0Enter Details Manually.\u00a0<\/b>You will be asked to enter:\n<ul>\n \t<li aria-level=\"2\">SM-DP+ Address<\/li>\n \t<li aria-level=\"2\">Activation Code<\/li>\n \t<li aria-level=\"2\">Confirmation Code (if available)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<ol start=\"6\">\n \t<li>Turn on your eSIM under<b>\u00a0Cellular\/Mobile Plan<\/b><\/li>\n \t<li>Select your eSIM for\u00a0<b>Cellular\/Mobile data<\/b><\/li>\n \t<li>Enable\u00a0<b>Data Roaming\u00a0<\/b>(Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)<\/li>\n \t<li>Set up an\u00a0<b>APN\u00a0<\/b>(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details.<\/li>\n<\/ol>\n<\/div>\n<div>\n<b>On Android:<\/b>\n<ol>\n \t<li aria-level=\"1\">Go to\u00a0<b>Settings\u00a0<\/b>on your device<\/li>\n \t<li aria-level=\"1\">Tap on\u00a0<b>Network &amp; Internet<\/b><\/li>\n \t<li aria-level=\"1\">Tap the\u00a0<b>Add<\/b>\u00a0icon next to<b>\u00a0Mobile Network<\/b><\/li>\n \t<li aria-level=\"1\">Tap\u00a0<b>Next<\/b>\u00a0when asked, \u201cDon\u2019t have a SIM card?\u201d<\/li>\n \t<li aria-level=\"1\">Tap\u00a0<b>Enter Code Manually<\/b>. You will be asked to enter the QR code information (SM-DP+Adress) available on the Manual installation tab on your eSIM installation page.<\/li>\n \t<li aria-level=\"1\">Turn on your eSIM under<b>\u00a0Mobile Network<\/b><\/li>\n \t<li aria-level=\"1\">Enable\u00a0<b>Mobile data<\/b><\/li>\n \t<li aria-level=\"1\">Enable\u00a0<b>Data Roaming\u00a0<\/b>(Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)<\/li>\n \t<li aria-level=\"1\">Set up an\u00a0<b>APN\u00a0<\/b>(access point name) on your device if required. If the APN settings are required for your eSIM, you can find the APN details in the eSIM installation details<\/li>\n<\/ol>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2547\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2547\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Unable to connect with eSIM on Andriod device<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2547\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2547\"><div>Please review your settings. Follow the below instructions:<\/div><div><p><strong>To turn on the Data Roaming:<\/strong><\/p><ol><li>Go to\u00a0<b>Settings<\/b>\u00a0on your device<\/li><li>Go to\u00a0<b>Mobile Networ<\/b><strong>k<\/strong><\/li><li>Tap on your eSIM<\/li><li>Make sure Roaming is set to ON.<\/li><\/ol><p><strong>To update the Access Point<\/strong> Name (APN settings):<\/p><ol><li aria-level=\"1\">Go to\u00a0<b>Settings<\/b>\u00a0on your device<\/li><li aria-level=\"1\">Go to the\u00a0<b>Network &amp; Internet<\/b>\u00a0section<\/li><li aria-level=\"1\">Go to<b>\u00a0Mobile Networks<\/b><\/li><li aria-level=\"1\">Go to<b>\u00a0Access Point Names<\/b><\/li><li aria-level=\"1\">Tap \u201c+\u201d or \u201cADD\u201d<\/li><li aria-level=\"1\">Type the new APN settings as written in the eSIM installation details under APN (all lower case, all one word)<\/li><li aria-level=\"1\">Tap save<\/li><li aria-level=\"1\">Leave the other fields blank<\/li><\/ol><p>Please also ensure that the device is connected to the\u00a0<strong>supported network(s)<\/strong>.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2548\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2548\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to check my data usage<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2548\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2548\"><div><strong>On iPhone:<\/strong><\/div><div><ol><li>Go to\u00a0<b>Settings<\/b>\u00a0on your device<\/li><li>Select <b>Cellular (or Network)<\/b><\/li><li><span style=\"font-size: 16px;\">Select <strong>Cellular Data<\/strong> or <strong>Mobile Data<\/strong>.<\/span><\/li><li>Look for the SIM for which you\u2019d like to check data usage<\/li><li>Scroll down and look for <strong>Current Period<\/strong>.<\/li><li>The number against <strong>Current Period<\/strong> shows your data usage.<\/li><\/ol><div><strong>On Android<\/strong>:<\/div><div><ol><li aria-level=\"1\">Go to\u00a0<b>Settings<\/b>\u00a0on your device<\/li><li aria-level=\"1\">Go to the\u00a0<b>Network &amp; Internet<\/b>\u00a0section<\/li><li aria-level=\"1\">Go to<b>\u00a0Mobile Networks<\/b><\/li><li aria-level=\"1\">Go to<b> SIMs<\/b><\/li><li aria-level=\"1\">Your data usage will be displayed<\/li><\/ol><p><strong>TIP:<\/strong> You can also navigate to your phone\u00a0 &#8220;Settings&#8221; and search for &#8220;Data Usage&#8221; and look for Data usage based on SIM.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2549\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2549\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Have installed eSIM, but no internet<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2549\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2549\"><div>\n<ol>\n<li>Check if the eSIM installation is successful <\/li>\n<li>Check if the eSIM is activated<\/li>\n<li>If eSIM is successfully installed and activated, you will see the device will show two network signal icons<\/li>\n<li> Check APN value is correct<\/li> \n<li> Enable Roaming if disabled<\/li>\n<li> Turn on\/off Airplane mode<\/li>\n<\/ol>\n\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-25410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-25410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-caret-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How to check signal strength<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-25410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-25410\"><div>If you are experiencing dropping calls or text message not sent or annoying &#8220;reconnecting&#8221; alert, you may want to check the signal strength of the network. You can check network signal strength by querying your device or by installing specific apps that provide these details<\/div>\n<div><strong>On iPhone:<\/strong><\/div>\n<div>\n<ol>\n \t<li>Make sure your phone\u2019s WiFi connection is OFF<\/li>\n \t<li>Open the Phone Dialer app<\/li>\n \t<li>Tap *3001#12345#*<\/li>\n\n<img decoding=\"async\" class=\"size-medium wp-image-11154 aligncenter\" src=\"https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/12\/check-network-strength-iphone-164x300.webp\" alt=\"\" width=\"164\" height=\"300\" srcset=\"https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/12\/check-network-strength-iphone-164x300.webp 164w, https:\/\/rovesim.com\/rs\/wp-content\/uploads\/2023\/12\/check-network-strength-iphone.webp 220w\" sizes=\"(max-width: 164px) 100vw, 164px\" \/>\n \t<li>Tap call button<\/li>\n<li>Tap LTE<\/li>\n<li>Tap Serving Cell Meas<\/li>\n<li>Select rspr0<\/li>\n<li>Value shown on right will be the mobile network strength of the closest cell tower. <\/li>\n<\/ol>\n<b>Following is a general guide to signal strength:<\/b>\n<ul>\n<li><b>Excellent <\/b>Excellent: -50 to -79 dBm<\/li>\n \t<li><b>Good<\/b> -80 dBm to -89 dBm<\/span><\/li>\n\t<li><b>Average<\/b> -90 dBm to -99 dBm<\/span><\/li>\n\t<li><b>Poor<\/b> -100 dBm to -109 dBm<\/span><\/li>\n\t<li><b>Very Poor<\/b> -110 dBm to -120 dBm<\/span><\/li>\n<\/ul>\n<hr\/>\n<br\/>\n<div><strong>On Android<\/strong>:<\/div>\n<div>\n<ol>\n \t<li>Go to <b>Settings<\/b><\/li>\n \t<li>Go to <b>About Phone<\/b><\/li>\n \t<li>Status or Network<\/li>\n\t<li>Select the correct SIM<\/li>\n\t<li>Check for Signal strength or Network Type and Strength<\/li>\n\t<li>Value in dBm is the signal strength<\/li>\n\n<\/ol>\n\n\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f2ed34 elementor-widget elementor-widget-html\" data-id=\"1f2ed34\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script>\r\njQuery(document).ready(function($) {\r\nvar delay = 100; setTimeout(function() {\r\n$('.elementor-tab-title').removeClass('elementor-active');\r\n $('.elementor-tab-content').css('display', 'none'); }, delay);\r\n});\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>eSIM Support Hub Frequently asked Questions and Trouble shooting Being connected using eSIM is easy. Here are some answers and solutions to some of the most common questions and situations. List of devices that support eSIM Here is a list of all devices that support eSIM. Click here How to install eSIM Here are step [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8287","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Hub | RoveSIM - eSIM for your favourite travel destinations<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rovesim.com\/rs\/support-hub\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Hub | RoveSIM - eSIM for your favourite travel destinations\" \/>\n<meta property=\"og:description\" content=\"eSIM Support Hub Frequently asked Questions and Trouble shooting Being connected using eSIM is easy. 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